- It recites exact docs and passes me on to human support fast.
- Good job on the team for making hallucination not possible - because it seems to spit out the same responses however I ask it, and refuses to go “out of bounds.”
- As soon as I ask or instruct anything that is not a doc, I’m *boom* talking with a human agent.
- Also, almost all questions I ask about payment terms or problems the chatbot tells me - in various ways - to talk to the merchant if I have a problem, not to Klarna
- These assistants turn docs into chat text, that people read!
- Klarna is a middleman. The customer buys from the merchant and Klarna sells defaulted payments to collections agencies!!
- Klarna wants potential investors to believe they are buying into an “AI edge” company
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