"No one is harder on a talented person than the person themselves" - Linda Wilkinson ; "Trust your guts and don't follow the herd" ; "Validate direction not destination" ;
Showing posts with label customer experiences. Show all posts
Showing posts with label customer experiences. Show all posts

December 19, 2023

My 2023 Lessons from three lens

The "Been there, Done that" Opinion

  • GenAI Adoption is Real
  • AI-Assisted Design is here to stay but the balance of autonomy and assistance is evolving
  • Text is promising, Image is Evolving
  • SpeedyPrototyping is here to Supercharge your innovation 

Industry Lens

  • Domain-specific LLMs and use case adoption in Fintech, Healthcare - BloombergGPT, ClimateBERT, KAI-GPT, ChatLAW, FinGPT, BioMedLM 
  • Upcoming new opportunities with MultimodalKnowledge - Images + Text + Data for personalization

Functional Domain Lens

  • Retail Seems adopting Fast from field work
  • RAG is going to replace lot of FAQ, Support Systems
  • Healthcare is showing promising ambitions to adopt AI

Keep Thinking!!

March 24, 2023

Ideas - create exceptional customer experiences - Retail

You need to have a truckload of ideas. This interesting report has a lot of insights on areas to focus on.

Ref - Link

Some key pointers

Touch point-based analysis


Customer feedback-based Insights


Competitor based comparison


Impact of each level of engagement



Ref - Link



Keep Exploring!!!