"No one is harder on a talented person than the person themselves" - Linda Wilkinson ; "Trust your guts and don't follow the herd" ; "Validate direction not destination" ;

March 24, 2023

Ideas - create exceptional customer experiences - Retail

You need to have a truckload of ideas. This interesting report has a lot of insights on areas to focus on.

Ref - Link

Some key pointers

Touch point-based analysis


Customer feedback-based Insights


Competitor based comparison


Impact of each level of engagement



Ref - Link



Keep Exploring!!!




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