In a recent conversation with my ex-boss, we explored some of the unique dynamics of Global Capability Centers (GCCs). One key takeaway: a company must be AI-friendly before it can become AI-first.
Alignment Starts with Initiatives, Not Just ROI
Organizations often begin their AI journey through initiatives rather than immediate ROI-driven motives. There might be AI talent within the team, but project priorities shape what gets implemented. As a consultant, I’ve seen that internal teams possess strong capabilities but are often bandwidth-constrained. They will evaluate, challenge, and probe external perspectives, yet their ability to execute depends on time and focus.
The Role of GCCs: Delivery vs. Innovation
GCCs can function in multiple ways—either as pure delivery centers catering to regional project needs or as innovation hubs driving transformational change. The distinction is crucial because execution models differ significantly.
Innovation vs. Execution: The Long Game of AI
Project success, project innovation, and project vision are all distinct. A project doesn’t end when it goes live; it evolves. AI and data-driven products thrive on iteration—data quality improvements, model refinements, customer feedback loops, and continuous enhancement. The real differentiator isn’t just building and shipping—it’s about creating lasting impact.
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