"No one is harder on a talented person than the person themselves" - Linda Wilkinson ; "Trust your guts and don't follow the herd" ; "Validate direction not destination" ;

May 17, 2019

Day #251 - Customer Churn Modelling in Simple terms

Scenario
  • Customer A buys 2 Beers, 1 bottle Whiskey every Wednesday of Week
  • If he does not buy on Wednesday he will come on Friday to pick up 2 Beers, 1 bottle Whiskey
  • If the customer is out of town he would not buy
With ML let see
  • If customer usually comes within minimum 3 days and maximum 5 days
  • If customer does not turn up after 5 days we need to find reason why
  • Is there some other shop nearby where customer prefers to buy
  • Does the custom buy the same thing online with discounts
We infer and quickly observe if there is a change in pattern to see if we are losing the customer. This is what churn modelling in simple terms.

Happy Mastering Data Science!!!

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