Interesting Product - observe.ai

Models to capture/monitor / categorize on call quality with below factors

• Voice
• Tone
• Pitch
• Duration of call
• Call Feedback
• Customer Feedback
• Customer Satisfaction

Use Voice data, text data, length of the conversation, feedback captured, Issue duration, Issue closure/number of people involved, A lot of features can be generated to analyze and improve on associate performance.

Tech Stack / Tools
Speech Tech : ASR (Speech Recognition), TTS(Text to Speech), Emotion Recognition, Audio enhancements, Speaker separation/diarization, Speaker Identification, Voice Biometrics etc
NLP Tech : Conversational NLU, NLG, Call Summarization, Sentiment Analysis, Unsupervised Conversation/Dialog Analysis etc
Products AI Strategy : Smart automated configurations and root-cause analysis/insights, Predictive Analytics, Anomaly Detection, Customer Profiling/Segmentation, Customer Journey Analytics etc

Nice Product!!!